Shipping policy

Shipping and Tracking


Neobeauty Hair uses giftbox or pastel bag to pack your products.

All hair products in Neobeauty Hair are currently FREE SHIPPING to US, Canada, Australia, UK; Most of the Western European countries only pay small money to get express service. If you're from the countries and regions not mentioned above, please mail for more information. Thanks for your cooperation and understanding.


Normally, we ship your package by FedEx / DHL / TNT or EMS. And please note that we can not ship packages to P.O. Box or APO/FPO addresses

We do NOT have overnight shipping.

Your order can be processed in 1-3 working days. Normally, it can arrive in 3-15days.

To avoid paying the high tariff when you receive your package, we will ship your package as "Hair sample", and declare a much lower price about $10-$20 on the package.

And sometimes our delivery partnership may write "Synthetic Hair" on the shipping invoice to avoid the high tariff, but all our full lace wigs are 100% human hair guaranteed, so please ignore the information.

Please note that: we will try our best to avoid high custom fees, and please kindly understanding that we're not responsible for the customs fees.


Once your order is shipped out, you will receive an email about the tracking information.

Please allow 24 hours for the tracking information to show.

You can track the package on the following web site accordingly:





[time] minutes ago, from [location]
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